You are part of a Human Resources team for ABC Manufacturing, a mid-sized manufacturing company based in downtown Chicago that transitioned to a fully remote work model during the COVID-19 pandemic. Departments include production, purchasing, marketing, technical, accounting, HR, and customer service. The employee workforce is diverse in terms of culture, socioeconomic status, age, and gender. For over two years, employees have successfully worked from home, utilizing digital tools and platforms to collaborate and maintain productivity. However, the company’s leadership has decided that it is essential for team cohesion and innovation to return to an in-office work model. A new policy mandates that all employees must return to the office five days a week, starting next month.

The CEO, Lisa Morgan, sent an email to all employees announcing the new return-to-office policy. The email highlights the perceived benefits of in-person collaboration, including improved communication, stronger team relationships, and enhanced creativity. The policy will take effect in one month, giving employees time to adjust their schedules and make necessary arrangements.

Positive Reaction: Some employees, like Mark from the marketing team, are excited about the opportunity to reconnect with colleagues face-to-face and believe that in-person meetings will lead to more dynamic brainstorming sessions.
Negative Reaction: Others, like Jane from the technical team, are frustrated by the change. Jane has relocated to a different city during the remote work period, and commuting to the office five days a week would be highly inconvenient and costly.
What strategies can you implement that address employee concerns and reduce friction?

Developing a Change Management Plan
Outline a step-by-step plan for implementing the proposed conflict resolution strategies.
Include a timeline for the plan’s execution and the roles of different stakeholders in this process.
Discuss how the company will monitor and evaluate the effectiveness of the conflict resolution strategies.

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