Using information from your assigned readings and leaders in your organizations, discuss the following in a 2-3 page paper.

1. What are three (3) key strategic initiatives for your organization, department and unit. Do they align with each other? Why or why not? Provide rationale.

2. Does your organization’s strategic plan address recruitment and retention of key clinical roles? If so, discuss the goals and activities around this initiative. If not, discuss two (2) goals with 3-4 activities focused on recruitment and retention.

3. Does your organization have a customer service/patient experience model? If so, please describe the model. Is if effective? Why or why not? How is patient experience reflected in the organization’s, your department’s and your unit’s strategic plan? Provide examples.

INSTRUCTIONS
1. References:Minimum of four (4) total references: two (2) references from required course materials and two (2) peer-reviewed references.

2. All references must be no older than five years (unless making a specific point using a seminal piece of information).

3. Peer-reviewed references include references from professional data bases such as PubMed or CINHAL applicable to population and practice area, along with evidence based clinical practice guidelines.

4. Examples of unacceptable references are Wikipedia, UpToDate, Epocrates, Medscape, WebMD, hospital organizations, insurance recommendations, & secondary clinical databases.

REQUIRED COURSE MATERIALS TO BE used

1. Article (find copies in attachment file)

2. Textbooks:Sullivan (2017). Chapters 15,16,17,19, 20

SUGGESTED HEADINGS

Title of paper (centered, bolded)

Introductory paragraph (do not use a heading)

Strategic Initiatives (centered, bold, and first letter of each word capitalized)

Strategic Plan Related to Recruitment & Retention (centered, bold, and first letter of each word capitalized)

Customer Service/Patient Experience Model (centered, bold, and first letter of each word capitalized)

Customer Service and Strategic Planning (left margin, bold, and first letter of each word capitalized)

Conclusion (if you choose to use this heading it would be centered, bolded) but it is preferred to simply state…In conclusion, at the beginning of the paragraph

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