1. Read the case study in the document attached called “Southwest Airlines Case Study.” Complete “Your Turn” by composing a  formal business letter. READ THESE ENTIRE INSTRUCTIONS BEFORE BEGINNING.

2. Refer to the attachment here called “Ch 9 Negative News” You will use this document to help you complete this assignment. Please pay close attention to that document. because it was created to help you develop this letter to deliver negative news so that you don’t tear your hair out. 

3. Look at the other attachments. One is a sample of how a business letter is laid out. The other is a sample of a Bad-News letter. It will help you understand how to construct your letter for Southwest Airlines.

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