(WRITE A RESEARCH REPORT)

Context

Youre interning with a local organization who is contracted to solve community-based problems. This project management team that youre on is tasked with deciding best practices for communication both internally and externally for the company. 

The team was assigned a new task because of an internal incident where an employee was meeting with a client using Microsoft Teams. The employee did not realize that any messages sent within the chat feature would be seen by other employees within the company who had access to the channel. 

It is important that the organization maintains a positive relationship with all clients. Part of this relationship is oftentimes guaranteeing a level of anonymity, as well as confidentiality for client projects and conversations. The company recognizes a need for outlining and communicating best practices for privacy for clients, as well as determining potential risks, consequences, and ethical implications. Your suggested best practices will be read and utilized as internal company policy addressing digital privacy; however, it will also have external application with current and potential clients.   

Purpose

Surveillance and privacy occur within the workplace in different ways – both apparent, and often invisible ways. This Case #3 is intended for you to explore best practices of communicating the impacts of surveillance and privacy within the professional workplace. For example, you may choose to explore how to navigate systems that provide an illusion of choice – that is, if there is not an option as an employee or client to opt out of digital surveillance, what are the ethical implications? Surveillance and privacy concerns affect everyone through surveillance capitalism, the illusion of security, and our right-to-know (Zuboff, 2019 as cited in Reilly, 2021; Kerr, 2009; Youngblood, 2012). You may consider what efficiency means to the company, what is considered best performance/practice and by whom, and how privacy and surveillance is implemented in todays workforce? 

Real World Connections/Links 

We will discuss a few examples in class; however, it may be useful for you to research data breaches within companies as well as their response to invasion of privacy. It will be impossible to write this policy, presentation, report (or whatever genre you choose) without doing research into privacy and protocol for data breaches. Aim for a minimum of 3 sources, however, you will likely need more.

Guiding Questions/Ideas *These are just examples! Others could include a research or recommendation report, or whatever you envision*

• Current clientele received word that there was a leak in privacy, but what does this mean? What data is at risk? What management plan is in place, and how will clients know that you are in control of the situation? What are best practices for maximum efficiency?
• Write to current, and future clientele demonstrating your ability to respond efficiently to this concern. Ensure that all stakeholders concerns are articulated and vetted. Remember, your primary audience for this is your client, but your content should reference a basic project plan (for future clientele). 

You may also consider some internal problem solving to build ethos with your team/boss, showing your awareness of stakeholders and their varying social positions. Your genre choice might address the following components: 

• A careful analysis of the rhetorical situation that is created by the case. Your primary audience for this part of the presentation is your boss who will assist in providing feedback for your intended internal company policy. 
• An action plan for facilitating discussion as well as developing an outline for internally documented procedures regarding privacy. 
• Be sure to include an explicit community-based connection. You will likely want to write a policy for the company.

Grading Criteria: 

• Focus/Purpose: The document (or presentation) strategizes and proposes an approach to facilitating communication across competing interests and managing public concerns ethically and effectively. 
• Organization/Format/Genre: The document adheres to the genre conventions with only meaningful and purposeful deviations (if any). Information is organized in service of the purpose of each document respectively. 
• Development/Support: The documents are informed by credible, accurate, and relevant research about privacy, ethics, public discourse, community relations, etc. 
• Grammar/Mechanics: The documents make grammatical and mechanical choices that are appropriate to its rhetorical situation. In the business and industry context, this almost always demands what is often referred to as Standard American English. 

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