Write an effective one page request letter AND write a thoughtful one page unfavourable response letter. 


Compose a claim letter to the Fairmont Empress Hotel in Victoria(Canada), BC, requesting reimbursement for damage incurred when a server in the dining room spilled red wine on your suit. Dry cleaning did not remove the large stain rendering the suit unwearable. Address the letter to the appropriate department/individual using the correct mailing address. Include all necessary details the hotel will need to expedite your claim.

You work for the Empress Hotel in Victoria, BC, and receive this claim letter. Write a response letter that denies the request. Maintain goodwill and strong business practices.


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