QUALITY MANAGEMENT AND CONTINUOUS QUALITY IMPROVEMENT

I am located in Southern California

THIS IS A DISCUSSION BOARD, NO TITLE PAGE NEEDED

Overview

For this discussion, you will use information from your assigned readings, the self-paced tutorial and leaders in your organization. Discuss the following:

How are quality outcomes measured in your organization? Describe the process of data collection, variance investigations, changes in protocols and service delivery, the implementation process, and post-implementation monitoring. Include personnel involved in each step of the process.
Give an example of a continuous improvement project that occurred in your work area. What worked well? What did not work well? How could the process be improved?

The goal is to make your post interesting and engaging so others will want to read/respond to it. Synthesize and summarize from your resources in order to avoid the use of direct quotes, which can often be dry and boring. No direct quotes are allowed in the discussion board posts.

References:

Initial Post: Minimum of two (2) total references: one (1) from required course materials and one (1) from peer-reviewed references.

Words Limits

Initial Post: Minimum 200 words excluding references (approximately one (1) page)

Textbooks:

Eleanor J. Sullivan 2017 Effective Leadership and Management in Nursing*

978-0134153117 Pearson, 2017, 9th edition

Articles:

Carol, W. (2019). The synthesis of nursing knowledge and predictive analytics. Nursing Management. Doi: 10.1097/01.

Rief, J., Hamm, M., Zickmun, S., Nikolajski, C., Lesky, D., et al. (2016). Using health information technology to foster engagement: Patient’s experiences with an active patient health record. Health Communication, 32(3), 310-319.

ASTON, G. (2014). POWERING THE INFORMATION ENGINE. HOSPITALS & HEALTH NETWORKS, 88(1), 46-49.

Style

Unless otherwise specified, all the written assignment must follow APA 7th edition formatting, citations and references.

RUBRIC: DISCUSSION BOARD (30 pts)

Last updated: 1/31/2020 © 2020 School of Nursing – Ohio University Page 1 of 1
NOTE: No direct quotes are allowed in the discussion board posts.
*Peer-reviewed references include professional journals (i.e. Nursing Education Perspectives, Journal of Professional Nursing, etc. – see library tab on how to access these from
database searches), professional organizations (NLN, CDC, AACN, ADA, etc.) applicable to population and practice area, along with clinical practice guidelines (ECRI Institute –
https://guidelines.ecri.org). All references must be no older than five years (unless making a specific point using a seminal piece of information) References not acceptable (not
inclusive) are UpToDate, Epocrates, Medscape, WebMD, hospital organizations, insurance recommendations, & secondary clinical databases.
**Since it is difficult to edit the APA reference in the Blackboard discussion area, you can copy and paste APA references from your Word document to the Blackboard discussion area
and points will not be deducted because of format changes in spacing.
Criteria
Levels of Achievement
Meets Expectations Needs Improvement Unsatisfactory
Characteristics
of initial post
10 to 10 Points
• Provided response with rationale.
• The post is substantive and reflects careful consideration of the literature.
• Examples from the student’s practice/experience are provided to illustrate the discussion concepts.
• Addressed all required elements of the discussion prompt.
• Well organized and easy to read.
3 to 9 Points
• Provided response missing either substantive rationale, consideration of the literature, or examples from the student’s practice/experience to illustrate the discussion concepts.
• Addresses all or most of required elements.
• Somewhat organized, but may be difficult to follow.
0 to 2 Points
• Provided response with minimal rationale.
• Does not demonstrate thought and provides no supporting details or examples.
• Provides a general summary of required elements.
Support for initial post
5 to 5 Points
• Cited minimum of two references: at least one (1) from required course materials to support rationale
AND one (1) from peer-reviewed* references from supplemental materials or independent study on the
topic to support responses.
• The initial post is a minimum of 200 words excluding references.
2 to 4 Points
• Missing one (1) required course reference AND/OR one (1) peer-reviewed reference to validate response.
• Post has at least 200 words.
0 to 1 Points
• Missing 1 or more of the correct type (course or peer-reviewed) or number of references to
support response.
• Post is less than 200 words or there’s no post.
Responses to Peers
10 to 10 Points
• Responses to colleagues demonstrated insight and critical review of the colleagues’ posts and stimulate
further discussion
• Responded to a minimum of two (2) peers and included a minimum of one (1) peer-reviewed* or
course materials reference per response.
• Responses are a minimum of 100 words and are posted on different days of the discussion period by
the due date.
4 to 9 Points
• Responses to colleagues are cursory, do not stimulate further discussion and paragraph
could have been more substantial.
• Responses missing one of the following:
o insight/critical review of colleague’s post,
o OR respond to at least two peers,
o OR a peer reviewed*or course materials reference per response
• Responses are a minimum or less than 100 words and posts were on the same date as initial post.
0 to 3 Points
• Responses to colleagues lack critical, in depth thought and do not add value to the discussion.
• Responses are missing two or
more of the following:
o insight/critical review of
colleagues’ post
o AND/OR response to at least
two peers
o AND/OR a peer reviewed*
reference per response.
• Responses are less than 100
words, posted same day as
initial post.
APA format*;
Spelling/
Grammar/
Punctuation
5 to 5 Points
• APA format** is used for in-text citations and
reference list.
• Posts contain grammatically correct sentences
without any spelling errors.
2 to 4 Points
• APA format is missing either in-text or at
end of the reference list.
• Posts contain some grammatically correct
sentences with few spelling errors.
0 to 1 Points
• Not APA formatted OR APA
format of references has errors
both in-text and at end of
reference list.
• Post is grammatically incorrect.

QUALITY MANAGEMENT AND CONTINUOUS QUALITY IMPROVEMENT

MORE INFO

QUALITY MANAGEMENT AND CONTINUOUS QUALITY IMPROVEMENT

Introduction

If you’re in charge of quality management or continuous improvement for your organization, then congratulations! You’ve got a big job ahead of you. But don’t let the enormity of it scare you off. There are many ways to get started on this journey—and following these guidelines will help ensure that your first steps are successful ones:

Achieving quality and continuous improvement is an important part of any organization.

Achieving quality and continuous improvement is an important part of any organization. Quality management is about improving the quality of products or services, but it doesn’t stop there. It also requires that you achieve consistency in the product or service so that customers are satisfied with what you deliver to them.

In order for your company to succeed, you need to have a clear vision of where you want to go and what kind of company culture do you want to create in order for people within the organization feel valued and empowered by their work environment.

You can’t achieve full-scale quality management at one time.

You can’t achieve full-scale quality management at one time. You need to start small.

Start with the most important things first.
Be realistic about what you can achieve in a given time frame.

You need to implement a program that’s small enough to be manageable, but big enough to have an impact.

Start with the most important areas first. Don’t try to do everything at once, or you’ll be overwhelmed and give up before you get started.
Focus on the most important areas first (e.g., quality management). Then move on from there based on your team’s ability and resources available at any given time in order of importance: 1) Quality management (QM); 2) Process Improvement; 3) Organizational Change Management/Performance Management; 4) Team Development & Culture Improvement; 5) Staff Development & Training

Implementing a quality management program isn’t easy, but it’s not impossible either.

Implementing a quality management program isn’t easy, but it’s not impossible either. It’s a lot of work and requires dedication from everyone involved in the process.

You need to be committed to the process and able to manage your time well so that you have enough time for other things as well. You also need to keep your team motivated by giving them feedback on their performance, whether good or bad. Lastly, if you make the right decisions when implementing this system, then chances are good that things will run smoothly for years – even decades!

Following these guidelines will help you get started on your journey toward better quality and continuous improvement.

It is important to remember that it takes time for a project or initiative to fully take root. You can’t expect immediate results, but you can start small and build your way up as you go.

The first step toward continuous quality improvement is knowing what it means and why it’s important. You should be able to explain what “quality” means in terms of improving the performance of your company or organization, how this relates back to customers, employees and partners (and how they all benefit), what kinds of measurements and metrics exist already within your industry (or in general), etc…

Conclusion

There’s no doubt that you’re going to have a lot of work ahead of you if you want to get your company on track with quality management and continuous improvement. But once again, we’ve given you some concrete steps that will help make this journey easier for you and your team. Regardless of where your organization is today or where it wants to go in the future, the first step is always implementing an adequate quality management program so that everyone can start working toward improving each product or service they provide.

Ehomeworker

QUALITY MANAGEMENT AND CONTINUOUS QUALITY IMPROVEMENT