Select a company with which you are familiar, preferably one where you have been employed, and consider a process within that company that could be improved. This could be a business process, a manufacturing process, a distribution process, or a service process that you have observed or been involved with during your career.
- Describe the company and how the selected process fits into the overall framework of the company.
- Create a step-by-step description of the current process incorporating a process flow chart.
- Analyze the current process for inefficiencies.
- Develop a process improvement recommendation including a detailed plan incorporating business process engineering theory and including benchmarking the reengineered process to a close business competitor. The process should be designed to be more efficient, using appropriate tools and methods learned throughout the course, including capacity utilization improvements and statistical quality control models.
- Explain possible challenges in implementing the process changes.
- Assess the expected benefits of the improved process and the potential benefits.
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