Organizational Behavior Management

As a behavior analyst, competence alone will not get you through professional interactions with others. You must establish a reputation of being professional, assertive, and knowing how to interact with your audience. This week’s readings will focus on effective communication, etiquette in a variety of environments, and how to be assertive during your work as an effective behavior analyst.

Please read the following:

• Bailey, J. S., & Burch, M. R. (2016). Ethics for behavior analysts (3rd ed.). Routledge. 

• Chapter 17, "Delivering the Ethics Message Effectively," pages 237­–252.
• Bailey, J., & Burch, M. (2010). 25 essential skills and strategies for the professional behavior analyst: Expert tips for maximizing consulting effectiveness. Routledge. 

• Chapter 1, "Business Etiquette," pages 1­–12.
• Chapter 2, "Assertiveness," pages 14­–24.
• Chapter 16, "Performance Management," pages 182­–198.
• Pampino R. N., Jr., Heering P. W., Wilder D. A., Barton C. G., & Burson, L. M. (2004). The use of the performance diagnostic checklist to guide intervention selection in an independently owned coffee shop. Journal of Organizational Behavior Management, 23(2/3), 5–19.
• Himle, M. B., & Wright, K. A. (2014). Behavioral skills training to improve installation and use of child passenger safety restraints. Journal of Applied Behavior Analysis, 47(3), 549–559.
• Moon, K., Lee, K., Lee, K., & Oah, S. (2017). The effects of social comparison and objective feedback on work performance across different performance levels. Journal of Organizational Behavior Management, 37(1), 63–74.
• Therrien, K., Wilder, D. A., Rodriguez, M., & Wine, B. (2005). Preintervention analysis and improvement of customer greeting in a restaurant. Journal of Applied Behavior Analysis, 38(3), 411–415.

PERFORMANCE DIAGNOSTIC CHECKLIST

This week, you have been learning about the performance diagnostic checklist as described in Pampino et al.’s 2004 article, "The Use of the Performance Diagnostic Checklist to Guide Intervention Selection in an Independently Owned Coffee Shop." This is an assessment tool used in OBM to assess the factors related to a workplace issue.

Using an issue from your current or previous place of work as an example, complete a performance diagnostic checklist and then address the following:

• Describe a workplace performance related issue that would benefit from the application of a performance diagnostic checklist.
• Identify factors that contributed to the workplace issue through use of a performance diagnostic checklist.
• Propose a solution to the issue that is related to the factors you assessed during the completion of the performance diagnostic checklist.

Additional Requirements

Your assignment should also meet the following requirements:

• Written communication: Employ academic communication skills that are scholarly, professional, and respectful of the diversity, dignity, and integrity of others, in a manner consistent with members of the counseling profession. Use current APA guidelines for grammar, punctuation, and mechanics.
• Length: 3–5 pages, excluding the cover page and references list. Include page numbers, headings, and running heads. No abstract is required.
• References: Use scholarly research articles that are no more than five years old to support your work. Refer to the Applied Behavior Analysis (ABA) Research Guide for help finding resources.
• Format: Use current APA style and formatting, paying particular attention to citations and references. Review the Evidence and APA section of the Writing Center for guidance.