A training program that you designed to help your organization or institution improve communication from the boardroom to the mailroom has been in place for the past three months. You notice that there are still communication issues across multiple departments and lines of business. Your chief financial officer is now concerned that the return on investment (ROI) for your program is not contributing to the bottom line.

Given the scenario above, please address the following in your discussion:

Identify five key steps you need to take to improve communication issues:
Determine if any delivery methods or learning models need to be adjusted to justify your decision.
Determine how you will reevaluate any revisions to gauge effectiveness.

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