Write a 1250-1500 word essay addressing each of the following points/questions. Be sure to completely answer all the questions for each bullet point. Separate each section in your paper with a clear heading that allows your professor to know which bullet you are addressing in that section of your paper. Support your ideas with at least five (5) sources in your essay. Make sure to reference the citations using the APA writing style for the essay. The cover page and reference page do not count toward the minimum word amount. Review the rubric criteria for this assignment.

Describe the main features of telephone systems.
Outline the benefits of an answering service.
Explain how to perform telephone triage, including a list of the steps to take when triaging patients this way.
Describe how to handle emergency calls and calls with difficult patients.
List the steps to prepare files for patient arrivals.
Describe techniques for persuading patients to provide information.
Name appropriate reading materials for the reception room.
Describe safe and effective ways to incorporate a children’s area in the reception room.

M3 Assignment UMBO – 1, 2
M3 Assignment PLG – 2, 3
M3 Assignment CLO – 1, 2, 3

Instructions & Specifications
Submissions
Rubric
Start by reading and following these instructions:
Study the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
Consider the discussion and the any insights you gained from it.
Review the assignment rubric and the specifications below to ensure that your response aligns with all assignment expectations.
Create your assignment submission and be sure to cite your sources, use APA style as required, and check your spelling.
The following specifications are required for this assignment:
Length: 1250 – 1500 words; answers must thoroughly address the questions in a clear, concise manner.
Structure: Include a title page and reference page in APA style. These do not count toward the minimum word count for this assignment.
References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least five (5) scholarly sources to support your claims.
Format: Save your assignment as a Microsoft Word document (.doc or .docx).
Filename: Name your saved file according to your FirstInitialLast Name_CourseID_ModuleNumber (for example, “RHall_EDD820_M1.docx”).
After completing the assignment above, select the link below to access the next module overview.