Listening involves multiple factors beyond verbal understanding.

• Describe 6 different types of nonverbal communication that increase a participant’s understanding of information during a conversation.
• Provide examples with each type of behavior (e.g., eye movement such as eye rolling).
• Explain the importance of nonverbal communication to the listener.
• Explain a time when you have observed both negative and positive body language on the job.
• Which do you think is more important, verbal or nonverbal communication?

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