Griffin, R. W., Phillips, J. M., & Gully, S. M. (2020). Organizational behavior: Managing people and organization (13th ed.). Cengage Learning.

The following concept clip, On the Job: How Toyota Changed the Way We Make Things, can be found in Chapter 16 of the 13th edition of the Organizational Behavior textbook, under the section 16-7a of Summary and Application.

After watching the video answer the following questions.

1. Toyota representatives were impressed with the manufacturing system at the U.S. Ford auto plant, but a trip to the grocery store was what actually spurred the change in the Toyota manufacturing process. The resulting just-in-time inventory system satisfied which of the four pressures for organizational change at Toyota?
2. External forces may impose change on an organization. Does Toyota view change from a static point of view, such as that of Lewin’s process model, or from a dynamic perspective?
3. Does Toyota embrace organization development? If so, which of the three most basic types of organization development techniques is Toyota using? (Examples include attempts to plan organization changes, organization effectiveness, or knowledge of behavioral sciences)

• • Your answer should be at least 100 words per question.

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