Communicating Your Plan

Assignment Instructions

Written Communication: Communicating Your Plan

Overview

This assignment gives you an opportunity to practice your communication, digital proficiency, and productivity skills. You will show that you can use time management, digital tools, and written communication to solve a customer issue. You will do this by using what you have learned about professional written communication to write a message that communicates tasks and timelines relevant for a specific audience and purpose.

Instructions

1. In Week 2, you sent Wanda a voicemail, referencing Sara; in Week 4, you emailed Sara Robins of Printables. Now you need to email your Shipping Department manager, John Smith, clarifying the next steps.

**To-Do Items**
Task	To-Do Item	For	Due Date	Status
Respond to Wanda’s voicemail message.	Leave a voicemail message for Wanda to confirm next steps for resolving the issue.	You	Monday	Complete
Inform the customer.	Email Sara Robins at Printables to communicate how your company will resolve the issue.	You	Monday	Complete
Communicate the new plan.	Send message to John Smith, the Shipping Department manager, to get their assistance.	You	Monday (end of day)	To do
Send new shipment.	Ship replacement order to customer at no charge.	Shipping	Arrives by Wednesday	To do
	Send shipment tracking number to customer.	Shipping	Tuesday	To do
	Refund shipping fees to customer.	Shipping	Tuesday	To do

2. Use professional language and tone appropriate for internal communication with co-workers to write an email message to the Shipping Department manager explaining what needs to be done. Make sure to refer to the table above for the details. Use the Email Template [DOCX]. Include the following in your email:

Identify what task still needs to be completed.

Identify which to-do items need to be done by the Shipping Department.

Clarify when the replacement order is scheduled to arrive.

Identify which person is responsible for refunding the shipping fees to Printables. You need to mention someone by name here (either invent a specific employee or assign the task to the shipping manager particularly).

Use professional language and tone appropriate for internal communication with co-workers.

3. Evaluate your email and how the Shipping Department manager would react by completing the Six Ws Worksheet for Assignment 3 [DOCX]. If needed, edit your message.

4. Submit your email, along with your completed Six Ws Worksheet for Assignment 3 [DOCX] worksheet.

Requirements

Format: Use the Email Template [DOCX]. Refer to figure 8.3 on page 231 of your Excellence in Business Communication textbook for an example. Use Calibri 12-point font.

Ehomeworker