Week 3 Assignment – MGT430 Process Design for Great Customer Service For this week’s assignment, think of a casual dining restaurant that you frequent. The process of fulfilling a customer’s needs and creating a satisfying dining experience begins when the customer walks through the door and ends when the customer leaves. Using process mapping, lean,…

Week 2 Assignment – MGT430 Deming, Juran, or Crosby? For this week’s assignment, interview some managers at a local company that is pursuing or has pursued ISO 9000registration, implemented Deming’s 14 points, or has adapted Juran or Crosby’s quality theories. Report on the reasons for achieving registration, the perceived benefits, and the problems the company…

Deming, Juran, or Crosby For this week’s discussion topic, pick one of the following questions (you may answer both if you so wish): Which quality philosophy—Deming, Juran, or Crosby—do you personally feel more comfortable with? Why? Study the questions asked in the Baldrige Criteria. Select what you believe are the “top 5” most difficult questions…

This week you are to write a research paper comparing and contrasting the pedagogical and andragogical approaches to instruction and learning. Suppose the senior supervisor or manager of your organization asks you to design a program to increase employee awareness of sexual harassment and train your employees in the appropriate way(s) to deal with harassment…

Share a few examples from your own experience in which your expectations of the quality of goods or services you purchased were met, exceeded, or not met. How did you regard the company after your experience? Be specific and support your statements with outside sources.

Week 1: Technology in Human Resources Why and how has human resources changed due to the technology revolution? If you were asked to define HRIS, what would be your response? To help develop your response, you will want to search the Internet or our library for some of the technologies that have changed the technology…

For this assignment, you will explore various qualitative research designs in the CDS Dissertation Guide located on CDS Central. This week, you will define each design and highlight the key characteristics of each design. Complete the Definition and Key Characteristics Columns of the Research Design Worksheet (note the due dates in the top row of…

A customer service transgender employee approaches the human resource (HR) manager with an allegation that a coworker has made derogatory comments about his transition to becoming a male. The organization has a zero-tolerance policy for unethical and illegal workplace behavior. The HR manager assembles an investigation team, including himself, legal counsel, and the customer service…

Overview Aligning a company’s human resources and business strategies is critical when seeking to increase competitive advantage. Some reasons that a business may seek to align or realign their business and HR strategies could include organizational restructuring, employee hiring and retention goals, social responsibility initiatives, and crisis management. The textbook broadly categorizes human resource strategies…

FINAL – STRATEGIC HR PLAN – GUIDELINES (Due in Week 7): Student should write a well-researched paper, approximately 6-8 pages and double-spaced (not counting a title page, table of contents, references or appendices). The paper must contain the following elements: a. Title Page (or letter of transmittal if a memorandum format is used) b. Table…