Case 1 How Social Media Nearly Brought Down United Airlines (Page 265-268)

Each case study should include the following elements:

• Introduction
• Background
• Proposed Solution
• Recommendations
• References

 Use the questions at the end of the case study to assist in writing the paper. The text will be the primary source of information.  Each case study will consist of 2-3 pages written in APA format, double-spaced with no more than 12 Font Times New Roman. Additional references can be used, but you must include the text as one of your references. Please cite your sources inside your writing to give credit to the author.  

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