This week, you learned about utilizing personal data and the technical challenges that arise as it relates to the hospitality industry. Please read the following Mitel blog, Top 10 Communication Trends in Hotel Technology For 2019, that highlights 10 technological trends that are likely to be used not just in hotels, but throughout the hospitality industry.

Mitel Blog Link - https://www.mitel.com/blog/top-10-communication-tech-trends-hospitality

For your initial post, address the following prompts:

·       Describe one of the technologies discussed in the blog that you think will be most impactful to the guest experience.

·       Explain how that technology is prone to potential ethical dilemmas.

Offer at least one recommendation of how hospitality managers can effectively manage this new technology while also maintaining guest privacy and safety.