Technology continues to play a huge role in streamlining operations management. For example, Kodak has a freestanding kiosk where technology and customer labor join to create an output. In this example, you insert your digital camera memory card, choose the finish, quantity, and size of your hard copy pictures, and then print.

Airline check-in kiosks, automatic teller machines, online banking, and firms like eBay, Facebook, X (formerly Twitter), Zillow, and Zappos are also excellent examples where self-service and technology merge to deliver a product, and they are good use cases for this discussion forum.

Describe a situation where self-service and technology help create and deliver a customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or service upset. When possible, select a different example than your peers.

Your initial response should be a minimum of 200 words. AT LEAST 1 REFERENCE CREDIBLE

5.1 Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors’ products.

Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).

Your initial response should be a minimum of 200 words. AT LEAST 1 REFERENCE CREDIBLE

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