The manager of a large downtown hotel has to decide whether to accept 60 additional reservations or not. If she accepts, she will be overbooked and face certain costs if all the people holding reservations show up. The manager must forecast, based on historical data, how many of the people holding reservations will show up and then decide, after taking into account the cost involved, whether to take the additional bookings.
Questions to Consider:
- What should Marriott do with that request?
- Should they accept the reservation or reject it? And why?
- What should the general over-booking threshold be for the hotel? In other words, at what point should the manager reject reservations?
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